Capitec is the worst Bank ever

My brother's account has been and still frozen since 23 March 2021 due to some suspicious activity, he was requested to go to the police station (SAPS) and get an affidavit, copy of ID and and call or email the documents to Russell's HR and he did. Once that was done he got an email from Russell's HR that he has been removed from the ***** Database and we should report back to Capitec Bank and we did and all we got was a bunch of untrained people who have no idea on how to do their job. They requested an affidavit and copy of ID and still they where unable to help us but yet instead they made a lame story about something about them being unable to call Russell's HR... Rather than taking the documents and sending them to their Forensics team. My brother's account has been from since March and we are still seeking help but some Capitec employees in phillipi are clueless as to how to do their job.