Capitec is the worst Bank ever!

Capitec Bank is really disappointing.....I had a *****ulant online purchase on my account in September...I immediately went to the bank to stop it as I recieved an SMS. My incident was logged and I was told that it will take 2-3 weeks for the investigation to take place. I have been in and out of Capitec for the last 4months and everytime I am just told that they are still busy with the investigation. Now the money is laying with Capitec and not whomever the receiving end is of the *****ulant purchase. This means that Capitec has my money and doesnt want to give it back. I went to the bank again today and was shoved around from 1 consultant to the other. Then they called the help desk and they too could not give me any feedback as to whether or not I will be getting my money back. I have gotten no phone calls or updates in the last 4months. This is quite ridiculous and even there client services could not help me in any way. I advise nobody ever to bank with Caputec as there service is terrible!!!!!! And their staff does not have any idea of how to deal with customers! There client services line doesnt even help clients! What's the point of having a client services number?