Capitec is the worst bank and thier ***** department are ******

Dear Capitec Bank,

I'm writing to express my outrage and desperation regarding our Capitec account. After opening the account, my mother-in-law transferred R50,000. However, after 5 days, the funds still haven't cleared, and we've received no explanation for the delay.

The situation has led to unimaginable hardship. My family, including our children, has been forced to sleep in the car for the past 4 days in the cold. My child is in matric, and this stress is affecting their studies. This experience is traumatic, and we at our wit's end.

We've tried everything to resolve this:

- Contacting customer support via phone and WhatsApp (multiple times) - Providing affidavits and proof of the transfer's origin - Speaking with branch consultants -reference given ***

Despite our efforts, no one is giving us answers or assistance. I have proof of all conversations, calls, and WhatsApp interactions. The lack of transparency and support is appalling.

We demand:

- Immediate investigation and clearance of the funds - Clear communication and updates on the status - Accountability for the unacceptable customer experience

If this isn't resolved promptly, we'll be forced to take further Unless we receive a prompt response and resolution to this issue, we will be forced to take our story to the news and social media platforms to highlight the unacceptable customer experience we've had with Capitec Bank.

Sincerely, Ntshembo Nkondo and Nomalizo khoza