CAPITEC IS THE WORST BANK AND DOESNT DESERVE THE 1 STAR

WORST BANK EVER - I've been a loyal Capitec customer since January 2015. I joined the Live Better program in September 2021. I've never had any issues with receiving my cash back bonus until 2024. Capitec changes the rules to quality on a monthly basis seemingly at random without informing their clients. This I only picked up when I didn't receive my cash back in March 24. Complained to the bank and they said I must do a "send cash" transaction to qualify - who sends cash/carry cash these days? Capitec are "selling" digital banking but for some reason we are now back in the dark ages. Customer service consultant informed me that if I'm not happy I'm welcome to escalate to the Banking Ombudsman. Of course I escalated, but it was of NO USE!! On 15 April I received an email from Marvin that i must adhere to the requirements - 1 product, 3 recurring payments and 5 money out app transactions. Capitec differentiate between flexible and fixed saving accout so no cash back in May 24. Went into the branch and opened a fixed savings account so you would assume that I now qualified for cash back in June 24 NOT THE CASE!!!! Logged a call on Monday, 10 June for investigation - no feedback for 4 days so when i contacted them again yesterday the consultant confirmed that it was escalated but that there's no update. Still nothing today, hence the complaint on Hellopeter - which will probably be ignored as well!