Capitec is the worse to bank with

Some company is trying to debit my account every month round about the 3-6th as per the app. I have advised customer about this but did not receive much info basically about the same the app shows. This is unauthorised and I am having to pay debit order fees for aomething that I did not authorise. In fact this is even a new bank account. Capitec has been the worse trying to get this matter resolved. The details for the debit order as per the app is for PM8+CELOB1 02D8568E***0C Repay ***. I have no idea what this could be for and definitely want these debit order fees refunded.