Capitec is the pits

I absolutely hate this bank. They debited my account on the 25th and I called twice to double check if they did, and the consultants confirmed. Next thing on the 1st of October I received a text saying I haven't made a payment. I made a payment immediately. Now my credit score is messed up and I was avoiding exactly that. I use my credit for my business, and now that will be badly affected. I hate capitec with everything in me.