Capitec is the one of the worst bank in South Africa when coming to stop card ********

On Saturday 31st August 2019 my younger sister went to capitec atm to withdraw money using my my brother's card as He send him unfortunately the card stuck in the machine and she tried to cancel it but it didn't came out.. She than called Capitec to stop the card to be used as suspecting a ****.. On the 1st September 2019 she went to the bank with the card owner to make a new card only to find out all the money was withdrawn and Capitec said they can't be responsible for that.. I'm so disappointed by capitec service it's a disgrace how can you stop the card but still someone somewhere was able to use it.. Ms Matu