Capitec is the most unsecured, useless bank ever!!!! I want my money bac****!!!!!

DO NOT FOOLED BY THEIR SLOGAN ‘’ MAKING YOUR BANKING SIMPLER” CAPITEC BANK IS THE MOST INSECURE BANK. Their mobile banking is useless and it’s their way of ******** people’s money. They are a bunch of ******** that are clueless about protecting their clients. I am very disgusted by the way Capitec bank handled my ***** incident case. They don't want to pay back the money that got ****med in my account

According to Capitec, they tell us you bank securely but that is not always the case. All the money I saved with them was transferred by someone by the name of Ms P.E Mo***eng using the remote banking /cell phone banking. I did a follow-up at Capitec they said they're going to investigate the incident and give me feedback within 8 working days,8 days past and I received no call from them, mind you I have been the one calling them trying to make a follow up on how far the investigation is, and they kept on putting me on hold for hours and told me there is no feedback yet, and then told me they will send an email to the manager of the department. The investigation came back and they said it's none of their fault whereas they took time making promises to pay back the money after the investigation

I then visited the branch in Stellenbosch Technopark where I had logged the incident to find out how far the investigation is; it was where I was told that the case has been closed. CLOSED THE INCIDENT WITHOUT INFORMING ME??? My email address was provided, but they did not bother sending me an email…. PATHETIC and USELESS CUSTOMER SERVICE. I then called the disputes department where I spoke to Megan who informed me that the lady Belinda who was dealing with this case was not in. MEGAN WAS SO EXCITED TO TELL ME THAT THEY WOULD NOT REFUND ME, because there is no money on the person that had transfer money to her account.

I GOT SO ANGRY AND ASKED HOW IS POSSIBLE THAT A PERSON THAT STOLE MONEY KEEPS IT IN HER ACCOUNT FOR A LONG TIME, I mean…. this is big bank; how could they not have system in place to protect their customers!!!!!! In such incidents, Megan also advised me that this is not the first incident the same thing happens, NOW TELL ME… Does this then mean that one needs to lose millions before Capitec management realizes that there must be a system in place to avoid such incidents can happen, or change the way that mobile banking works?????? I went on to ask Megan how many attempts is one given to punch in the correct pin, he put me on hold to ask someone else, REALLY??? How clueless can your staff be!!! He then came back to say 5X before they block the account… now this is insane how can you be given 5 chances to try on your banking pin. This is another way of allowing ********** to take our money.

I WANT MY MONEY BACK, I can obviously tell that banking with Capitec is not safe. I am so disappointing with Capitec service. If cheaper banking means USELESS service. It hurts me to find out that my money can just be taken out of my account without my approval and I should just forget about it, forgetting how hard I worked for it and how much I need in my life. reference number: **********

I will spread the word that people should never bank with Capitec as their money is not safe with them.

I will also log a complaint with the Ombudsman.

Regards, Unhappy customer