Capitec is the gutters

I called collections to credit my loan account with a negative amount that I had paid ahead. Whoever was helping me instead she crediting my outstanding balance, she debits it!!!!! 😡 Every time I get transferred, it is to the wrong department which is *******. Now I’m on another call and apparently the statement I have as a customer is different from the statement that the bank has, which absolutely makes zero sense because it means I receive an incorrect statement every month, for 20+ months. That is **********!! You people are taking us for a ride, I’ve requested communication via email and call and still no contact.