CAPITEC IS THE ACTUAL **** AND SERVICE IS JUST NONSENSE TBH!

Yhooooooo! I got ****med on the 2nd of September 2022. I'm assuming the ******** got into my banking app and transferred themselves R23 000 from my account. Calling capitec customer support line was a joke coz it rang for more than 3 minutes even. When I finally got to them, they asked me to go to SAPS, get a case number and written affidavit and I did. That was on a Friday evening. Went to the bank the following Saturday morning and submitted everything to Capitec. Today (12/09/22) I get a lousy SMS from them saying "Unfortunately your ***** dispute was unsuccessful all funds have been utilized, you are encouraged to take the matter up with SAPS".. Ofcoz the funds are utilized, why would ********* ***** money and keep it?? Will SAPS bring back my TWENTY THREE THOUSAND RANDS?? Capitec's security is at fault here, because how did anyone get into my app without me giving them my pin?? I also have a NEDBANK app on my phone..why wasn't that hacked into??? My point is Capitec's security is wack and the customer service is even worse. I called again after this vague SMS, when I tell I waited for more than 15 minutes for my call to go through.. These are the same people who asked "why didn't you call immediately"? I would've still waited, regardless.

SAPS will ONLY try catching the *********! And that's the least of my problems . SAPS won't bring my money back. All I want is my R23 000 in full and for Capitec to explain how people can just hack your app and there's no security regarding that. Yhoooo angry is understatement. I'm just waiting for my issue to be resolved (hopefully). After I'm cutting my card in pieces and leaving Capitec in peace. I'm still with them only to give them a chance to resolve this and most importantly to refund all my money back. The service is even WORSE!! but I've already written alot here.