ND
Natasha D
1 reviews | Active since Feb 2018
06 Nov 2020, 07:34
Capitec is taking double payments
Capitec is taking double payments. My husband is having this problem with them for few years now, every time he has to contact the CEO office to fix this problem, they will reverse the money but by his next internet transaction moneys are off twice. I want to stress that this issue is being going on for more than 2 years, and Capitec is unable to fix it. Unacceptable!
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Capitec Bank's replyOfficial
06 Nov 2020, 10:15I regret learning of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply06 Nov 2020, 10:15
Official
I regret learning of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank