MM
Mpumi M

1 reviews | Active since May 2016

17 May 2016, 07:59

Capitec is such a BULLYING bank to clients

<p>I have a personal loan with Capitec since from 2011 and I have been paying it every month without arrears. The debit order has been going through my Capitec savings account as per the signed agreement when I took the loan with them, all of a sudden Capitec decided to intrude to my FNB account and debit the 4880 without my permission, I have always been reserving money from my Capitec savings account for all my debit orders including theirs. I complained about this to a branch manager and to the head office including various consultants whom they've been calling me, I further decided to reverse the amount debited from my FNB account which they debited before the payday, further to that Capitec never stopped debitting my FNB account before pay day, actually any day they want, the consultant promised to change banking details as per the agreement because I have never given Capitec my FNB account and I never gave them an authority to debit my account when the loan premium amount is reserved from Capitec savings account.</p> <p>As I write this complain, Capitec has debited all my money together with amount reserved for other debit orders which amounts to R6894.62 and i feel that Capitec doesn't respect my concern as a client and this is a breach of a contract to intrude to all my banking accounts and debit any day the amount you want. Kindly intervene before I involve my lawyers.</p> <p>thank you</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply17 May 2016, 13:17
Official

I acknowledge your posting, and have referred it to Ana Henriques for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank