Capitec is su useless

I am writing to express my unhappiness with the recent customer service I experienced. I have waited for 14 days for the cheque deposit to clear into my account, which it eventually did on the Sunday the 1st of April 2018. The cheque was then reversed yesterday, 11th of April 2018 and when I called the bank to find out what the reason for the reversal, I was told there was no valid reason noted and I needed to go into the bank for further enquiry.

I then went to Braamfontein Branch on the 12th of April 2018, and when I got into the bank I was then told the reason for the reversal was that the bank has lost the cheque after it had cleared hence it was reversed, so I needed to get hold of the person who deposited the cheque and ask him to reprocess a new cheque.

I am so disappointed and hurtful that I had to suffer and be inconvenienced due to the banks negligence with the customer's information and money. My account balance is on negative and I am suppose to pay for penalties on the banks mistakes.