MM
Michael M

1 reviews | Active since Nov 2019

26 Feb 2021, 02:13

CAPITEC IS *****ING OUR MONEY! HIDDEN COSTS !! THEY THINK WE ARE BLIND!

CAPITEC IS *****ING OUR MONEY

i have screen shots of all my transactions as proof !!

they are supposed to deduct money from my account every end of the month to pay off my loan

they deducted this month but then tell me i am in a arrears but yet they deducted my money this month because its a debit order!!!

HOW IS THIS POSSIBLE IF ITS DONE VIA DEBIT ORDER!!! my loan repayment was R2700

and when i look at what's being deducted from the remaining balance it only shows that i paid about R700

WHICH IS IMPOSSIBLE IF MY INTERSET IS 13.7%

the interest is more than 50% from R2700 to only R700

so where did the other R2000 GO?

THIS DOES NOT MAKE SENCE

i feel ********** i feel violated i feel i can no longer bank with CAPITEC!

i took a loan from them a while back and i did NOT have any of these issues!!!

i paid up the previous loan without any problems or hassles NOW THEY JUST *****ING MY MONEY

0
Replies (3)
Capitec Bank
Capitec Bank's reply26 Feb 2021, 06:59
Official
Good day Michael

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
MM
Michael M's update02 Mar 2021, 14:27
Reviewer Update
Capitec called me and we had a lengthy discussion...

i was told they would get back to me...

its been 3 business days now still no feed back...

i have a 60 month term loan with them

i have paid twice which means i am on term 58 remaining according to me
but when i look at the system it says 59 terms remaining
therefore they just swallowed one payment with interest and their HIDDEN COSTS!

SO THIS BAD REVIEW WILL REMAIN BECAUSE WHAT WAS SAID IS THE TRUTH!
MM
Michael M's update02 Mar 2021, 14:30
Reviewer Update
This bank use to be the best like 5 years ago but now i would advise you not to bank with them anymore