Capitec is *****ing my money.

I went under debt review last month, they continued to debit my account and said they cannot do a refund. The debt councilor contacted them about it, it was apparently resolved and then again this month they debit my account. This the money I need to pay all my other debts I didn't enter debt review because I have an extra 3k lying around! I need that money to start getting out of debt. I called Capitec, they tell me to dispute the debicheck with the business who requested it, and then when I say its Capitec they just transferred me to the next person who apparently haz no record of me being inder debt review even though I have email records showing that theu received the documentation, every time I end up at legal department who just ends the call. I need this to be fixed. I cannot afford to have Capitec continue taking money. And refusing to fix it. I will not continue banking with Capitec if this is how they treat their clients.