Capitec is so *********** its scary

I'm waiting for an international payment to clear into my account, as I have no food or water for myself and my son after the Kzn floods. Just to be told that they can't clear it as my surname is spelt wrong, I checked with the person who sent the money, my surname has not been spelt incorrectly, in fact the person from capitec I was speaking to used the name of a person I last got a big payment from for my car. Mubeen. Capitec says I must get the sender to contact the bank and amend the name, which is actually spelt correctly. They cannot do that as the bank system they used is in the UK and they stuck here in south Africa. I have been a client of yours for over 10 years now. I am shocked at how *********** you can be. When I asked to esculate it I was put in hold for 10 min until I finally run out of airtime. If that money is not in my account by the end of the day, I will be closing down my capitec bank account and moving to a more compotent bank, that can actually do there jobs probably. Thanks to capitec my self and my 5 year old child will be once again going to bed without food or water because of how *********** capitec is. I'm absolutely shocked at how bad your service was, no wonder people are leaving your bank. Never in my 10 years have I had such a problem