Capitec is ****ty..

I have funded my forex trading account via Capitec thinking is truly a bank suitable for people's need, I made 900Eur in profits using XM as my broker. When I try to withdraw my profits, everything went well on the xm side... However, Capitec is not reflecting my money, its been weeks now and I still haven't heard anything form Capitec. When I consult with XM. They even took the initiative to walk me through their process to show that indeed its not their side. I'm very furious with this because 900 Eur is close to R15 000 which I just lost because of Capitec. It? I went to the branch, they called forex department, and they just said. We can't help you... There's no money... Then I consulted XM... They gave me a tracking swift code with details of the transaction from their said... I took all this back to Capitec and guess what. They just said they don't know about this and they can't help me... My Capitec account no ********** 964... I haven't been assisted even today... 15k is nowhere to be found... I never had issues like these with FNB... These people say we'll respond within 7 days... It's been weeks now and nothing is said to me...its January... Kids need to go to school. I can't pay bills... Because Capitec is just *********** and they don't care about customers needs