CAPITEC IS SELLING US LIES

YOH!! The treatment am getting from the claims department, its been 3months since by brother's accidental death, I have submitted all documents required, however every time I do, they send me from pillar to post, from BI, POSTMETUM, INQUEST REPORTS, I feel like this is deliberate because its known that getting hold of these documents is a struggle , my patience has really ran out, right now I just want them to tell me if they will do a pay out or not so I can move on, what a disgrace, poor consultants have to wait for stupid turn around time, what kind of insurance that does not have a direct contact number, Capitec IS SELLING US LIES, I AM SO FUSTRATED, THEY NEVER GET BACK TO YOU, YOU WILL CALL TILL JESUS COMES BACK