CAPITEC IS ******** US WITH THEIR APP

Capitec is ***. On the 5th of June i bought an Airtime for R150 using their App (Fixed account). I didn't receive the airtime. So on the 9th of June i decided to call them and ask for my money back.. they said they will fix the issues within 5 working days.. I waited and waited still nothing. Then on the 16th of June i inboxed them on Facebook and they said there are processing my money as we spoke.. it will reflect within 5days... I waited still nothing.. yesterday i decided to go to their branch.. the lady called the head office and they said the issue is still under investigation and they are still waiting for Telkoms response.. little did they know that i reached out to Telkom directly and they said the transaction was unsuccessful and the money was returned to Capitec. Today is the 23rd.. it has been 18days since i bought my airtime. Again Capitec is ***.. today i opened my standard bank card.. I'm switching..