Capitec is refusing to provide with the statement of the deceased

My husband passed away in October 2019, and since December 2019 I have been requesting Capitec to provide me with his bank balance. Already, I have now went to three branches and I'm not finding any joy. I have submitted all the required documents, but the legal department of Capitec is failing me. It's funny how all other banks will immediately give you the statement, as long as you have the required documents, but Capitec will keep you waiting. All I want is a bank balance, and off cause, if there is money in the account, I'm entitled to it. Capitec is a disgrace and it is sad when even the branch consultants complains about its legal department service.