Capitec is really useless

I'm very disappointed in capitec Bank services... Yesterday I made a payment into a wrong bank account today when I realized I tried calling them and they simply said the can't assist me... I then tried calling the bank (FNB) which I paid the money to they said I must consult my bank and it's capitec and they said they can't assist me I'm really very disappointed in capitec I almost thought of switching my salary to this bank and its the second incident that they can't assist me... In August /September I had to amounts that I paid into an account later on I realized I have been ****med did everything they asked me to with case report and number from Saps up until today I never received feedback on that incident case I'm so disappointed.