Capitec is playing with my money

As of last week Thursday my Capitec app and card have not been working. I've tried to get it sorted since then and only to find Maponya Mall branch and Southgate offline on 2 different days. I was advised to go to a branch on Tuesday only to be told that my savings account has been stopped for no reason and I have to wait for an undisclosed amount of time for my money to reflect or the issue to be resolved... The branch manager called me and took my account number and promised to call me back which never happened. I've been without money for far too long and my debit orders bounced and a whole lot of frustrating money issues which I have in my account