BL
Boitumelo L
1 reviews | Active since Apr 2019
10 Feb 2025, 10:24
CAPITEC IS PLAYING US
I made a funeral claim last week and capitec first told me that the insured passed on during the waiting period which wasn't true. I then went to the branch for a previous print out of the amended policy agreement and attached it to the incident number. Now capitec says they will get back to me on the 26/02/2025. They usually promise to pay within 24hrs when all the relevant documents have been received. Why are they taking time?
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Capitec Bank's replyOfficial
10 Feb 2025, 10:38Good day Boitumelo L. We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank.
Best regards,
Capitec Bank's reply10 Feb 2025, 10:38
Official
Good day Boitumelo L. We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank.
Best regards,