Capitec is pathetic ref number ***6 and holding back my money and blocked my account

Capitec was the best overall but now all of a sudden getting worsen and bad and their customer service support is even now very bad at all, I have been their customer for a very long time , and now at Saturday afternoon someone managed to deducted money twice from my account as and another R40 and the other two amounts , I have logged a call with your customer service support and they gave me a reference number ***6 and after that they blocked my card and my account which is unacceptable now I cannot even access both and told me that I must go to my nearest branch and that I must pay R70 to re-activate this is *****ing, and now they are holding back my money telling me that I must wait 30 days!! For investigation This is pathetic and unprofessional how should I survive you guys withhold my money and I must pay R70 , shame on you guys holding my money back is shellfish, I will not recommended you anymore to anyone and I will make sure this goes viral for what you have caused me and all the inconvenience caused you guys are terrific and unbelievable