Capitec is pathetic

In 3months i must update my account 3 times. My account is block because i must send my details to customer care. It is my money inside my account not capitec when i ask if i just can draw it no i must sent details first. It is the 1st time i see that a bank block the account of a customer. The thing is i dont even own there anything. Capitec is the worst banking bank in the last year.