LN
Luke N
1 reviews | Active since Mar 2026
08 Mar 2026, 15:28
Capitec is pathetic!
Capitec please answer as to how someone who broke into my car and stole my wife's bank card (amongst other items) can gain her pin code and withdraw funds? This is the second time this has been done to us. I firmly believe that it's not safe to bank at Capitec Bank anymore. And the ***** helpline at Capitec is pathetic and completely unhelpful. They refuse to even pretend to try help recover our lost funds, the service is absolutely appalling.
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Replies (4)
Capitec Bank's replyOfficial
08 Mar 2026, 17:03Hi there! Thank you so much for reaching out to us at Capitec Bank. We appreciate you connecting with us. I’m here to assist and make things as easy as possible for you. Please let me know what you need help with, and I’ll gladly guide you through it.
Capitec Bank's reply08 Mar 2026, 17:03
Official
Hi there! Thank you so much for reaching out to us at Capitec Bank. We appreciate you connecting with us. I’m here to assist and make things as easy as possible for you. Please let me know what you need help with, and I’ll gladly guide you through it.
Capitec Bank's replyOfficial
08 Mar 2026, 17:22Hi Luke — I’m really sorry this happened. A car break‑in and cash withdrawals are frightening and unacceptable, especially since this is the second time. I’m going to help secure the account immediately and get a full ***** investigation underway.
What I’ll do with you now:
Stop the card to prevent any further withdrawals.
Log an unauthorised withdrawal dispute with our ***** team.
Attach a SAPS case number once you have it so investigators can request CCTV where possible.
Reissue a new card and help secure your app/PIN as soon as the card is blocked.
Capitec Bank's reply08 Mar 2026, 17:22
Official
Hi Luke — I’m really sorry this happened. A car break‑in and cash withdrawals are frightening and unacceptable, especially since this is the second time. I’m going to help secure the account immediately and get a full ***** investigation underway.
What I’ll do with you now:
Stop the card to prevent any further withdrawals.
Log an unauthorised withdrawal dispute with our ***** team.
Attach a SAPS case number once you have it so investigators can request CCTV where possible.
Reissue a new card and help secure your app/PIN as soon as the card is blocked.
LN
Luke N's updateReviewer Update
08 Mar 2026, 17:26I want to know how the ********s who broke into my car gained access to a personal pin number. Also as this is credit I need to know what the steps are to get the funds reallocated to the account. It is not our fault that my vehicle got broken into and the card was ******. It is Capitecs responsibility to investigate howthe pin was retrieved ot withdraw money out of the credit card. If this cannot be resolved amicably I will be left no choice but to get the Ombudsman involved in this issue.
LN
Luke N's update08 Mar 2026, 17:26
Reviewer Update
I want to know how the ********s who broke into my car gained access to a personal pin number. Also as this is credit I need to know what the steps are to get the funds reallocated to the account. It is not our fault that my vehicle got broken into and the card was ******. It is Capitecs responsibility to investigate howthe pin was retrieved ot withdraw money out of the credit card. If this cannot be resolved amicably I will be left no choice but to get the Ombudsman involved in this issue.
Capitec Bank's replyOfficial
08 Mar 2026, 17:29You have not responded to us in a while, is there anything that we can assist you with further?
Please note, if you don't respond to this chat, it will be closed in the next 10 minutes. You may reach out to us on WhatsApp, type ‘chat to an agent’ on *** or call us for free via the app.
Capitec Bank's reply08 Mar 2026, 17:29
Official
You have not responded to us in a while, is there anything that we can assist you with further?
Please note, if you don't respond to this chat, it will be closed in the next 10 minutes. You may reach out to us on WhatsApp, type ‘chat to an agent’ on *** or call us for free via the app.