Capitec is pathetic

Capitec is the most useless bank and the consultants are useless. This ****en bank must close. I currently work in the ship traveling the world ao yesterday it was port day. We were at British Virgin island. The restaurant i was in charged me twice on my card. I then reported the issue on capitec whatssup service. The stupid capitec consultant says they cant help because they need a letter from the resturant that authorise them to reverse the transaction. My issue is this can be shown on my bank statement and money out. Also in a ship that means we are in another country today. This is ****en stupid. I am so mad. This bank is ridiculous and they never help. I cant wait to close it ****