Capitec is of no help

I have been struggling for a while now to get the payment history of one of my beneficiaries on my app. Normally it was possible to do it on the app , but it was changed due to the so called POPI Act. It's rediculous as it's my money that I paid. I don't need any personal information of the person , as I have it. I paid the money from MY account , so I only need the dates and amounts paid. I have been at the branch , and they called customer care. I was told that I need a court order , to get my own payments. I also sent an email to Capitec yesterday , and as expected I had no response. I'm going to lodge a complaint with the Banking Ombudsman , but unfortunately I first need Capitec's response. I wonder how long I'll have to wait for that.