MS
Melissa S

1 reviews | Active since Mar 2018

18 Jul 2024, 22:24

Capitec is not worth your time

Capitec is so busy trying to protect my money that I can't use my own money. I'm trying to make a time sensitive online purchase, only to be notified that Capitec has automatically been disabling online purchases, and the notification gives inaccurate steps on how to activate online purchases telling you to press a button on your app that is in a completely different place to where they direct you. And then, after all the trouble of wrestling with the site I'm trying to pay on and finding things in the app, it will take 24 hours for online banking to be enabled. Come on. I have had two other really frustrating experiences with Capitec and soon I will close my account because in less than a year with Capitec, I have had more trouble than my more than a decade with Standard Bank. Don't bank with Capitec, its not worth the airtime you'll spend to get them to give you the service you pay them for.

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Replies (2)
Capitec Bank
Capitec Bank's reply19 Jul 2024, 07:26
Official
Good day Melissa Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
MS
Melissa S's update20 Jul 2024, 20:51
Reviewer Update
Almost 48 hours later this problem persists. A man sent me multiple e-mails on Friday saying he is working on my issue - my time sensitive issue - and still, my issue is not resolved. My app says that my online purchases are enabled - I went to the effort of enabling online purchases and waiting more than the requisite 24 hours for the change to take effect - but the site where I am trying to pay states that my online purchases are disabled. This is the third time where I have to beg Capitec to release my money to companies that I am purchasing from. If you promise to help me resolve an issue, as you have in response to my original post, then all I ask is that you keep your word, no more.