KS
Khanyisile S
1 reviews | Active since Mar 2009
09 Mar 2021, 10:40
Capitec is not what they say.
My late husband had a personal loan and he took an insurance policy. Upon his death they debited his account which was fair because I hadn't informed them. I subsequently informed them the following month but still they debited his account. According to the policy, the account must be up to date and upon death payment will be made from as the date of death. I have been advised that they will not refund the amount debited after his death.
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Replies (2)Capitec Bank's replyOfficial
09 Mar 2021, 10:45Good day Khanyisile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply09 Mar 2021, 10:45
Official
Good day Khanyisile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
19 Mar 2021, 15:21Good day Khanyisile
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
Capitec Bank's reply19 Mar 2021, 15:21
Official
Good day Khanyisile
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
