MD
Mfusi D

1 reviews | Active since Mar 2020

29 Mar 2022, 03:33

Capitec is not user friendly as the way they day it is ,infact the bank is useless of I can't do reversal on app and reversal costs R80.

A debit order from a place called Safetoday.com and I try to reverse the money using my app and I couldn't, then Monday went to branch,the lady told me that the money is R104 to reverse will cost me R80 and must make a new card that will cost me another R80 so must just use the money I have an leave R80 the come back now at 02h22 the same place just took R562 now will go back to the branch the same story will be told.

0
Replies (1)
Capitec Bank
Capitec Bank's reply29 Mar 2022, 06:18
Official
Good day Mfusi 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank