Capitec is not save or helpful

4 December 2024 @ 1:17 am. Money was deducted from my account for a purchase via Mr D. he last time that I used Mr D was on 30 August 2024. The money was already paid over to Mr D by the time I became aware of the transaction the same morning. I went to Capitec to report the transaction and was met by staff that is not very friendly or helpfull, Capitec stafff reported it and I have not heard back from them since, Capitec will be my next review. I decided to report to Mr D and after a few emails and proof send to them, they confirmed that it was a suspicious transaction that one of their staff members by the name of JULIUS stole from my account, I hope him and whoever ate with him died of food poisoning! Mr D will not give me any other details regarding the ***** nor would they refund me and say that I need to do that with my bank. Capitec say that they are not responsible for the refund and that Mr D should refund me, I agree!