capitec is not returning back the client s money

<p>Good Morning: Hello Peter</p> <p>I have a complain about capitec bank on behalf of my friend Refilwe ID ********** 567088, Capitec Account number: ********** 890, cell phone number ********** 103, call reference number ********** 8,my friend transfered the money by cell phone banking to the wrong person on the 27/05/2017 after realising the mistake she contacted capitec and they said as soon as they get hold of the person they will give her the money back , and that person we contacted him also he said he already gave capitec bank the permission to return the money but even today capitec havent return the money, when we contact them they keep on telling strories , please help.</p>