DK
Danja K

1 reviews | Active since Feb 2017

17 Sept 2021, 14:52

Capitec is not loyal to their customers

Beware, public, as Capitec and their ***** division, will freeze your bank account with no proof from the person alleging the *****. Capitec will not call you, as the client, to let you know they have done this.

Proof provided to the forensic department was met with a request to open an new bank account with the very bank complicit in the actions above. What a joke.

I am laying a case of reckless endangerment of a minor child, and going to report Capitec to the banking ombudsman.

As a client of over 12 years, Capitec treats me as if my account and my business with them mean nothing. Its shocking, to say the least.

I do not recommend Capitec Bank to anyone.

0
Replies (3)
Capitec Bank
Capitec Bank's reply17 Sept 2021, 16:58
Official
Good day Danja

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 
 

Kind regards 

Capitec Bank
DK
Danja K's update17 Sept 2021, 18:06
Reviewer Update
I think I have heard enough, from the agents hounding me to retract complaints, because you are being shown up for the morals that you run your business by. No explanations, no apologies, no behavior to shown remorse or help the client, when you have acted in this manner.
DK
Danja K's update20 Sept 2021, 09:26
Reviewer Update
Now Capitec expects me to pay R70 for a new bank card when a person maliciously froze my account because she didn't get her own way and expected me to break the law. Unbelievable.