CAPITEC IS NOT HELPFUL

My sister passed away on the 20th of January 2024 and there were people who mistakenly deposited money into her Capitec account (for funeral contributions). I then alerted Capitec about it and requested that they reverse back the monies to the people who deposited and I was told that it will be done within 48 hours. As expected, no money was reversed, i called them again and I was told to email my sister's death certificate, i did that. Still no communication from them, All that is requested is the money to be reversed since my sister is no longer here to do the transaction herself.