Capitec is not bother about my complaint at all

Money was deducted in my account 2 weeks ago I reported to capitec l was told it was an online purchase they were going to 1.Block my card 2.stop the activity 3.l will get feedback shortly 1 week went by no one called me l phoned to do a follow up l was told they are still waiting for feedback from ***** department the lady whom I spoke to told me my card was still not blocked l said please blocked she agreed, l phoned again l was told the same story we are waiting feedback back this Monday morning again my money was deducted by the same people l phoned capitec to get help till today no feedback has been received and capitec is not even bothered all to try and help me all l get told when I phone is that they're waiting feedback for the fact that l phoned 3 times and in all accassions the card was never blocked makes me wonder if I will ever get help because this is the indication that no one cares or maybe l am one of those customers they don't mind loosing because maybe my money is not even worthy their time l don't know. But l am.very disappointed by the way capitec treated me.