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Tinyiko M
1 reviews | Active since Jan 2023
03 Jan 2023, 09:21
Capitec is not a bank, leave now!
******** managed to hack my bank account using my cell phone number, these ******** reversed my debit orders and sent themselves the money. These ******** reversed amounts more than R300 which is the max reversal allowed on the app. Capitec insists that they can't help me because my pin was tampered with. I don't understand how their system allowed a reversal amount above the maximum allowed by the system. This is honestly so disappointing, this is not a bank it's a Stokvel. I wish I could give them 0 they deserve -0.
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Replies (2)
Capitec Bank's replyOfficial
03 Jan 2023, 09:23Good day Tinyiko
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply03 Jan 2023, 09:23
Official
Good day Tinyiko
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
TM
Tinyiko M's updateReviewer Update
09 Jan 2023, 13:32I have an update on my case regarding the disputed debit orders, the agent from capitec has informed me that my case has been dismissed as no ***** was detected and they will not reimburse my money. I then asked how since their system allowed for a dispute above R300 (R2800 car payment) he then informed me that at capitec you can reverse any debit order amount there is no longer a cap amount, which I accepted. But once the call ended I consulted their website and low and behold it states that the maximum debit order amount that can be disputed or reversed is R400 on the app. It's very interesting that a company as large as capitec would not have cohesiveness between their employees and their own website. I mean who do I belive, their official website or the employee?
The capitec agent has also advise that I report this to the ombudsman.
The capitec agent has also advise that I report this to the ombudsman.
TM
Tinyiko M's update09 Jan 2023, 13:32
Reviewer Update
I have an update on my case regarding the disputed debit orders, the agent from capitec has informed me that my case has been dismissed as no ***** was detected and they will not reimburse my money. I then asked how since their system allowed for a dispute above R300 (R2800 car payment) he then informed me that at capitec you can reverse any debit order amount there is no longer a cap amount, which I accepted. But once the call ended I consulted their website and low and behold it states that the maximum debit order amount that can be disputed or reversed is R400 on the app. It's very interesting that a company as large as capitec would not have cohesiveness between their employees and their own website. I mean who do I belive, their official website or the employee?
The capitec agent has also advise that I report this to the ombudsman.
The capitec agent has also advise that I report this to the ombudsman.