Capitec is nonsense bank

Beginning of Feb I mistakenly transferred money to another capitec client...I know them personally I asked them to reverse my money cause the bank refused to reverse. That person used all my money then I opened a theft case against that person cause they used my money after I have spoken to them that it was a mistake till today then saps says the delay is on the capitec side so I want to know why are you delaying the police with what eva