AH
Adrian H

1 reviews | Active since Mar 2009

24 Feb 2023, 09:13

Capitec is nonchalant about Facebook *****.

I was de*****ed due to Capitec using Facebook as their online support channel. The ********** reversed 3 (PAID) debit orders worth R5700 and made off with all my cash as well. I reported the ***** to the Police and to Capitec's ***** and Forensics departments. I emailed Capitec's ***** and Forensics departments the exact details of the ***** and the addresses of the ********** Capitec Facebook pages three days ago. The pages are still up and I haven't heard a word from Capitec regarding this matter. I learned this: Capitec has so much ***** that they can't get to reading email that shows the exact Facebook addresses of the ********** Capitec pages. That Capitec allows people to reverse large debit orders on an adhoc basis. Most of all I learned that Capitec hangs you out to dry when you need them most. The detective told me that this nonsense is commonplace with Capitec. Well done...I suppose... I am of the opinion that Capitec is the ESKOM of the banking industry with their nonchalant attitude towards ***** and *******ion.

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Replies (1)
Capitec Bank
Capitec Bank's reply24 Feb 2023, 11:02
Official
Good day Adrian Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank