pK
pule K

1 reviews | Active since Mar 2016

09 Nov 2020, 21:31

Capitec is no longer for the poor ,they pretend to ne serving the poor but charge us like the older bank charges us.

Capitec is ********* with their clandestine charges that are not known to us or where never discussed.we left all these other banks for capitec because of them being the cheaper banks for us those on the lower side of affordability. We used to get sms for our monthly banking charges expenditure and savings ,we could track our charges and where our monies us going .now they stop undating us with those sms and when one checks his banking app the extra charges that where never mantioned or explains to us as their client. I might aswell go back to standard bank or FNB because capitec is just as expensive as them are but pretending to be the banks of the lower end of society . I am sicken by my bank statement.

0
Replies (1)
Capitec Bank
Capitec Bank's reply10 Nov 2020, 14:20
Official
 
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.
 
Kind regards
Capitec Bank