EK
ERASMUS K

1 reviews | Active since Jul 2022

14 Jun 2024, 17:31

CAPITEC IS NET BECK

Good day, This incident happened on the 11th of April 2024 and your defective phone app HAS STILL NOT BEEN RECTIFIED. CAPITEC ACCOUNT No. *** There is a MAJOR problem with your Capitec Phone app. My phone was HACKED via the whatsapp app and ALL my card details, front and back, ARE CLEARLY VISIBLE to the hackers. The Absa card and the Standard bank card have ***X blanking out the IMPORTANT details. I am bedridden and can only walk short distances on level surfaces. Because of your phone app PROBLEM, I had to go to the bank and EXCHANGE my hacked card for a new card. My ISP (INTERNET SERVICE PROVIDER), then informed me, they had not received their payment due the CHANGED cards. All the TROUBLE because of your PROBLEMATIC phone app. Where is YOUR attempt at PREVENTING hackers from ROBBING all YOUR CLIENTS, because of YOUR DEFECTIVE phone app? Instead of fixing the DEFECTIVE phone app, you create GREATER difficulty for me, BY LIMITING my card purchases to a MERE R 500. What a FIASCO, instead of PREVENTING crime you LIMIT your clients. I won’t even ENTERTAIN the idea of EVER recommending Capitec to friends or family. If you have whatsapp and Capitec on your phone then you can give your savings to the hackers because Capitec DOESN’T care Erasmus Kotze

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Replies (4)
Capitec Bank
Capitec Bank's reply14 Jun 2024, 20:13
Official
Good day Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day. Kind regards Capitec
EK
ERASMUS K's update15 Jun 2024, 09:31
Reviewer Update
The ONLY reason they reply to a review is to perpetrate MORE LIES. "Sorry to hear of your problem, allow us more time to come up with MORE BS"
EK
ERASMUS K's update15 Jun 2024, 09:33
Reviewer Update
LIES, LIES & MORE LIES
EK
ERASMUS K's update15 Jun 2024, 09:36
Reviewer Update
DON'T bother to reply, keep your BS for your wives