CAPITEC IS NEGLIGENT AND DOES NOT CARE ABOUT THEY'RE CUSTOMERS

My dad is a capitec customer. And on the 30th of Dec 2021 ,my dad was in town and an encounter with people who said they were working for MTN ,they even wore MTN uniforms ,and told him they wanted to upgrade his sim card for data purposes. SO they only took his phone number ,and then after that he went to buy groceries at eThekwini meat and Checkstar where he requested a cash back, and he got it .But these transactions did not reflect in his messages from the bank infact he got none. ON THE 31ST of Dec 2022 ,he wanted to use his Capitec Banking App ,but couldn't access it ,as it kept saying "This app ,was logged in on another device" but he was flabbergasted as he was using a burner phone at that time. So he immediately, went to the nearest capitec bank which is in Gateway, umhlanga where he got the bank statement telling him that his balance was now 00.00 from R18432 .A consultant told him to go to the Police station to open a case , and he did so . He got a case number .He then gave Capitec the Affidavit he got from the Police station, which they sent to the head offices of capitec including the Bank statement. February he got a call from Capitec Head offices telling that they will not pay him back because his app was used. He then told then to track on which phone was the app used at the time his R18432 disappeared. But they refused and did not give him feedback. But they did find out that his Money was Transferred to different bank accounts. So all in all they blamed my dad for giving strangers his phone number and called it negligence regardless if him not giving them his bank account number. The first transaction was R12 which was used on these "people's" phone numbers

CAPITEC IS NOT TO BE TRUSTED ,DONT BE FOOLED