Capitec is making my life a living hell

I have never been so stressed in my entire life. My account has been stopped since the 9th of May, I was told to do an affidavit and certify my ID at the police station and I did. I did not get any feed back from Capitec instead I am the one that keeps calling to follow up on my account. On Saturday I received a message saying that the stop could not be removed. Today I called to ask why and I am told that my account wont be opened its been flagged. I am a victim of ***** as well but instead of them helping I am suffering. I kept asking what more do they need to get my account opened but I am getting no where instead they just decided that I am guilty.