Capitec is *****ing from people

Capitec Bank has block my Account on the 17th of Dec 2023. Until today the legal department can tell me why. All i must donis wait until they have don an investigation. Doesn't matter who i call or to which branch I go. They can't give me an answer. I have even ask the their CEO Gerrie Fourid calls me. But no luck as he is apparently so busy. Probably finding ways to ***** from people. The terms and cobditions says clearly after 5 working days they will do an investigation and the account will be reopen after the 5 working days. I am waitibg more than a month. Can't they employ people that want to work.