Capitec is *****ing frm their customers

On the 7th of march I placed an order via Uber eats the money was deducted from my acc was R374 and again on the 15th another R374 was deducted from my account i contacted Capitec they say they logged it i must follow up after 24hrs i contacted Uber dy said 1st transaction declined on their side dts y dey deducted again on my statement its still showing pending wen i cal Capitec again dy said they want a letter from uber to say that they must refund me without a letter dy wont help me uber is taking me from pillar to post dy say Capitec must refund me Capitec is saying uber must refund me m very disappointed cz i need that money is ds how Capitec is treating their customers cz if is still pending den it means money ddnt reach uber account so its still with Capitec dy jst dont want to refund me