Capitec is inconveniecing customers unnecessarily

So I have been using the capitec remote banking app on my blackberry Z3 for the past year, without any problems. About 2 weeks ago, I got an error message while signing into my account, apparently my network connection has an issue though my other apps are running smoothly. So I contacted the call center and was told my devise and number are not verified and that I should visit the branch, I went to d branch but the consultant tried and all his efforts were in vain. I left the branch with the problem still hanging. The consultant advised that I find a WiFi hot spot and sign in then the app will run. Now my problem is I don't have any WiFi hot spots in my area, and I fail to understand why after 2 years I have to use WiFi for the app. It's such an inconvenience, now I won't be able to bank on my phone anymore because of this. Is capitec trying to get rid of its customers by pushing them in the doors of other banks? Please look into this, I hate standing in queues to pay my accounts or get statements