MM
Makgopole M

1 reviews | Active since Jan 2017

03 Nov 2020, 20:25

Capitec is ***********

I have signed a Loan with Capitec which i pay via debit order from absa. It has always ran smooth until this month, i receive million calls n sms that my account is in arrears and thatthey didnt receive installment. I went to my bank and it confirned that Debit order was successfully. I called capitec and was told the money they debited is not reflecting. Only on the 3rd of November they confirmed that they payment came through. Y qas i being harassed because its ur debit order system. I hope this will not negatively affect my credit record. This after working soo hard to improve my record

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Replies (2)
Capitec Bank
Capitec Bank's reply04 Nov 2020, 10:28
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. 
 
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply09 Nov 2020, 18:22
Official
Good day Makgopole Julian Maphutha

As discussed via the telephone, the matter was dealt with.

Kind regards
Capitec Bank

Best regards,