Capitec is horrible

I am so disgusted that I am waiting since th 8th of December for capitec to refund me my premium that I cancelled in the cooling off period. I keep contacting them and they keep saying my incident is being investigated with no feedback. I raised a complaint yesterday and was told they will be in touch but nothings its been pass 24hours already. Im so disgusted that its in there contract that you will recieve your premium back within cooling off period however I still didnt receive my money