Capitec is horrible

I got the new tap and go card from Capitec in March but recently realized that it doesn’t have a cvv number a few days ago when I tried to buy goods online.

I dm’d them through Twitter and I was told to go to the nearest branch to get a new card.

I did this but now I’m being told that I am going to pay for it. I’m puzzled because this is not my fault so I really don’t understand why I’m the one paying for their mistake.

Having to leave my house during a pandemic is petrifying and a huge inconvenience. I’m really upset by this