Capitec Is Holding My Money Hostage With No Explanation 19 Days and Counting

My name is Sibusiso Ndweni.

I am beyond disappointed and outraged at the way Capitec has handled my case.

On July 3rd I transferred R600,000 from my Capitec account to a friend who banks with ABSA. Immediately after the transfer, Capitec blocked both of our accounts without prior warning, explanation, or notice.

It has now been 19 days, and neither I nor the recipient has access to our accounts. I have gone above and beyond to verify the legitimacy of the transaction, including:

* Submitting a sworn affidavit at a police station confirming that this money is mine and the transfer was intentional and lawful. * Repeatedly contacting Capitec's support team, who continue to give vague, misleading responses.

Capitec claims they are “waiting for a response from ABSA.” However, my friend personally visited ABSA, who confirmed:

“There is no such request from Capitec, and this is Capitec’s own internal investigation.”

So either Capitec is lying to delay action, or they are *********** in handling customer money and interbank processes.

This is not a joke we’re talking about R600,000 being frozen without legal order, court case, or transparent communication. I am being treated like a ******** for making a legitimate transfer between South African banks.

Capitec, you are not just damaging your reputation you are actively hurting real people’s lives and businesses. I demand urgent action and a full explanation. If this is not resolved immediately, I will escalate this to the Ombudsman for Banking Services, social media, legal counsel, and every platform necessary.